Refund Policy

We only offer refunds or exchanges for full-priced, regular or damaged items only. We do not issue refunds for sale items. We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return. If a package is marked as delivered, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

RETURNS & REFUNDS – For US residents only

If you wish to make a return, please send us an email to customercare@ceramiracle.com within 30 days of your purchase. However, we cannot accept products that have been heavily used, emptied, nearly emptied or tampered with for refunds or exchanges. We will provide a return authorization and mailing details. Only items purchased on www.ceramiracle.com may be accepted for return or exchange. You will be responsible for paying your own shipping costs when returning the item. Once we receive your returned product, we will issue a refund to your original form of payment within 3 to 7 working days.

RETURNS – For non-US residents

We do not accept returns or provide refunds for international orders.

EXCHANGES
Send us an email at returns@ceramiracle.com if your items are damaged or defective. We will provide an exchange authorization and mailing details.

DAMAGED ITEMS
If the delivered package arrives damaged, please indicate the nature of the damage on the Airway Bill or shipping label upon signing on the delivery note provided by the courier service. Notify us immediately at customercare@ceramiracle.com. We will arrange for your damaged item to be replaced.

SALE ITEMS
Only full priced, regular items may be refunded. We do not issue refunds on sale items.

CHANGE OF MIND
For all change of mind returns, the refund will be done via store credits.

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